ServiceTitan
Comprehensive field service management platform for trades businesses including HVAC, plumbing, and electrical. Features integrated time tracking, dispatching, invoicing, and customer management designed for service contractors managing technician productivity and profitability.
Last updated: 2026-03-18 18:45
Overview
ServiceTitan is an end-to-end software platform built specifically for residential and commercial service businesses in the trades (HVAC, plumbing, electrical, etc.). It combines CRM, dispatching, time tracking, invoicing, and business intelligence into a unified system designed to help service contractors manage technicians and grow profitability.
Time Tracking Integration
Technician Time Management
- Automatic time capture from job dispatch
- Clock-in/out tied to job arrival/completion
- Drive time tracking between jobs
- Break and lunch tracking
- Overtime monitoring and alerts
- Time approval workflows
Job-Based Time Tracking
- Time automatically associated with customer jobs
- Labor costing by job
- Technician productivity metrics
- Billable vs non-billable time
- Time-and-materials invoicing
- Warranty vs paid work tracking
Comprehensive Platform Features
Dispatching
- Real-time GPS tracking of technicians
- Optimized routing
- Visual dispatch board
- Capacity planning
- Skills-based assignment
Mobile App for Technicians
- Job details and history
- Price book access
- Digital forms and checklists
- Photo capture
- Customer signatures
- Accept payment in field
Customer Management
- Complete service history
- Automated follow-ups
- Online booking
- Membership programs
- Customer portal
Business Intelligence
- Revenue per technician
- Call booking rates
- Average ticket size
- Customer retention
- Technician efficiency
Benefits for Service Businesses
- Increased technician productivity through efficient dispatching
- Higher revenue per technician through better visibility
- Improved customer experience with real-time communication
- Accurate job costing for pricing optimization
- Streamlined billing from time and materials
- Data-driven decision making
Ideal For
HVAC companies, plumbing contractors, electrical contractors, garage door services, appliance repair companies, and other residential and commercial service businesses with field technicians.
Related Items
Avocode
Design handoff and collaboration platform with built-in time tracking for design teams, allowing designers and developers to track time spent on design implementation, review, and feedback cycles.
BigHand SmartTime
AI-powered legal timekeeping solution that automates time capture and entry for law firms. Generates AI-powered timesheets from activity across Microsoft 365, Google Workspace, and other tools, with time-gap analysis to identify missing billable hours.
BuildBite
Construction time tracking app with focus on simplicity and ease of use for field crews. Features one-tap clock-in, GPS verification, and automated reporting designed to get construction workers tracking time without complexity.
Clio Duo
AI-powered time tracking feature built into Clio legal practice management software. Automatically suggests time entries for unlogged work such as calls, notes, and emails, ensuring no billable time gets missed with intelligent legal-specific time capture.